This is evident in VAMARO SA’s QMS policy, procedures and goals, actively participating in its establishment; invigoration and awareness throughout the company and in each and every employee, becoming a leader in satisfying clients’ demands and those of other parties concerned.
Through an evaluation of client and employee satisfaction and measuring and monitoring procedures performance, the senior management representative promotes QMS review, in order to make it increasingly efficient and productive, introducing appropriate measures for improvement.
In creating its Quality Policy, VAMARO SA essentially considers the clients’ needs and demands assuring their presence at all levels and areas of the company.
It ensures as well that established goals are always in line with client’s needs and demands, reaching a steadfast performance and improvement.
Clients’ demands are reported to the company by management.
On the basis of the established goals and other sources of information, namely complaints, and direct contact with clients, ways to improve QMS are identified and developed.
VAMARO SA top level management ensures that Quality Goals are established in the company and are consistens with Quality Policy. There goals are announced and controlled regarding their execution.
In order to achieve Quality Policy and Goals, planning of available methods and resources is taken into account.
Quality aims consolidade this commitment and are adjusted yearly in the QMS review.
VAMARO SA develops Quality Plans for Quality Goals or when significant changes that may affect QMS occus, specifying for each case, tasks, dates and internal/external resources, if required.